Need help? Our team is here to help troubleshoot and support

Our goal is to be your partner every step of the way with pre and post sales support for the lifecycle of our products. Don't hesitate to reach out if there is anything we may support and help with or if you have any questions on our products and solutions.

Call us: (888) 534-2666
Email us: support@boomcollaboration.com

Software Upgrade

 

From time to time Boom updates the product firmware to introduce new features and customer requested functions. To ensure your Boom solution performs to the highest ability we recommend to always download and install the latest available version. The upgrade process requires the device to be connected via the included USB cable and using the PC or Mac upgrade tool. First, download and install the applicable Upgrade Tool. Second, download the desired product firmware and then use the Upgrade Tool to upgrade the device with the latest firmware. 

Boom PC Upgrade Tool

PC Upgrade Tool

PC upgrade tool for running the latest software on your Boom device. Click link below to download and install. 

Boom Mac upgrade tool

Mac Upgrade Tool

Mac upgrade tool for running the latest software on your Boom device. Click link below to download and install. 

Boom MINI HD webcam

MINI

The Boom MINI combines functionality with performance. Using an advanced Image Signal Processor (ISP), the MINI provides: a vivid clear image with even brightness, fantastic color rendering, a high resolution image and ultra-smooth video transmission. Plug & Play via USB makes setup a breeze. The Boom MINI is a smart and reliable solution for Better Meetings. Simply.

Boom MEZZO 4K webcam huddle room camera

MEZZO

The Boom MEZZO features 4K Ultra HD @ 30fps, electronic PTZ and built-in AI functions that include highly responsive auto-framing. An Advanced Image Signal Processor (ISP) provides vivid images with balanced brightness, high resolution and fantastic color layering. The MEZZO delivers a captivating experience for your video conference calls. Intelligent cameras make better meetings. Simply.

Boom MAGNA 4K conference room camera

MAGNA

Take your video conferencing to the next level with Ultra HD 4K @ 60fps and 12x optical zoom. Enjoy superior image quality with Sony CMOS sensor and excellent low light optimization. Multiple video outputs, noise reduction, remote control and multi-codec IP streaming make the Boom MAGNA your go to camera for medium to large conference rooms. Anyone passionate about video collaboration needs this camera. Better meetings. Simply.

Boom AURA videobar 4K autoframing voice tracking

AURA

The Boom AURA features 4K Ultra HD, 10x digital zoom and built-in AI functions that include highly responsive facial detection and  sound source localization providing intelligent auto-framing and voice-tracking. Six digital array mics provide 6 meters of pickup range  ensuring crisp audio and an optimal intuitive  response. The all-in-one AURA delivers a smart experience for your video conference calls. Intelligent hardware makes better meetings. Simply.